Dec 07 2009

It pays to confirm the price before you agree to services


… and I learned this lesson the hard way.

Over the weekend, I went to a salon to get a haircut. The last time I was there, the stylist told me about a $15 option where I could have some “spot highlights” or something like that. Just a few foil highlights here and there.

I had never highlighted or colored my hair before, and thought that it might be fun.

I didn’t have time for the process though, so I thought I’d do it for a future haircut (i.e. the one I got this weekend).

When I booked my appointment over the phone, I mentioned the $15 treatment. The receptionist immediately knew what I was talking about and marked me down for that.

At my appointment time, the stylist did a brief consultation with me and we talked about the type of cut I wanted, and I also talked about the spot highlight treatment. I did not mention the $15 price. I should have.

Turns out, I got regular ol’ highlights — not the $15 highlights. The ones I got cost $38. Gulp.

I found this out as I was checking out. A little too late to say, “Um, whoops, I didn’t want that. Can you remove them?” Yah.

I do like how it turned out, but I don’t think I would have paid that much for the look.

Next time, I’ll remember to confirm with my stylist (not the receptionist) the cost of each service I receive. That way, I won’t be in for any surprises later on.

And ya know, I think I’ll go somewhere else next time, too. I kind of wonder if I had the ol’ “bait-and-switch” pulled on me.

Posted under Uncategorized | 10 Comments »

10 Responses to “It pays to confirm the price before you agree to services”

  1. Salons don’t typically do bait/switch type stuff because they rely on repeat business. I just think it was poor communication between what the receptionist put into the system and what the stylist thought you were asking for.
    .-= Jaynee´s last blog ..Success! =-.

  2. I’m just in awe of $38 highlights. Here in NYC they run at least $90 – 120! Think of the sticker shock that would have caused.
    .-= Kasey´s last blog ..First Day of Advent =-.

  3. If it was $120 more than I thought, I would have fallen on the floor!

    Jaynee, I think you’re right. They probably do want my business again.

  4. I agree with Kasey $38 highlights is a really good deal. Highlights for me are about $100- $115. I think you got a good deal over all. Obviously not if $15 was what you were expecting, but I would worry alittle bit about $15 highlights.
    .-= Courtney´s last blog ..1 Year Today =-.

  5. They should have honored the price. It was their screw up.
    .-= megscole64´s last blog ..Back in Gear =-.

  6. I invited a friend for lunch and we ordered before I mentioned that I had a $25 coupon from My bad. It turned out that the coupons were no longer valid. However, the manager gave us free drinks and each of us got a huge loaf of bread to take home. I will definitely return to that restaurant!
    .-= Bargain Junkie´s last blog ..AFFORDABLE ART =-.

  7. Holy cow. That is cheap for highlights! Glad you liked it, we need pictures! I don’t get them done but my friends do and I know they pay anywhere from $50-$130.
    .-= Stacy´s last blog ..Running love =-.

  8. I would probably give them a second chance, but I would first make a call or if convenient stop in to chat with the manager or owner and just let them know about the miscommunication. Because customers shouldn’t have to be super cautious about every single detail. Especially at a hair salon. I mean, aren’t they known for not listening to details? You know how people cry about how she cut off eight inches, when I asked for a trim? So that only adds to the bad rep if the stylists aren’t communicating. Maybe the manager or owner would give you a refund, or a free haircut or something. You could say you are pleased with the results, just in the interest of customer service you’d like to offer feedback. You could even send an anonymous note if you at least wanted to get your point across.
    .-= Mrs. Accountability´s last blog ..Great Christmas Gift Idea – Barack Obama Collectible Plate =-.

  9. You had a verbal implied contract with this business. At the moment you got to the register and you discovered the issue, you should have brought it up. The fact that there was a misunderstanding falls on the shoulders of the business.

    If they want to keep you as a client, a $23 discount would have been nothing compared to the lifetime value of you as a customer.
    .-= LeanLifeCoach´s last blog ..The Business of You! =-.

  10. Wow – I WISH I could get hair cut and highlights for $38. Even at the beauty school in town, I can’t get highlights for $38. I need highlights bad! I haven’t had them in 4 months!!

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Hey! I'm Kacie, wife and mother of 3. I write about my family's finance: how we save money, improve our spending, and plan for the future.

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