I enjoy the convenience of paying my bills online. If I can go through a particular company’s web site to pay bills, I do that, or I have my bank draft a check and mail it to them on my behalf. It saves me an envelope and a postage stamp each time. Plus, when it’s all-electronic, it saves paper. Most of the time, I’m perfectly content with online bill pay.
Recently, we canceled a service which drafted our bank account each month. We were told that our account would not be charged this month.
It was anyway.
I called customer service, and they explained that due to certain account settings (?) it still drafted a payment, even though we canceled our agreement. I had to send proof that the payment had cleared my bank, and they would refund the money within a few days. I’m expecting my money back later this week.
It’s a minor inconvenience, but it could have been a big problem if we didn’t have a little wiggle room in our checking account.
I have enough in that account to cover that old payment, and then a little cushion beyond that. And, I’ll be sure to keep enough to cover next month’s “payment” just in case they draft the account again (which I doubt).
I suppose this could have been avoided altogether if I was able to send a payment each month, rather than give them access to my checking account.
Have you generally had good experiences with paying bills online?