Nov 05 2007

Walgreens coupon policy

Remember how I said I was going to write Walgreens and ask for their coupon policy? Well, here it is. I have requested a copy from CVS, as well, and I will post it once I have it.

Can a customer use both a Manufacturer’s coupon and Walgreens coupon for the same item in a purchase?

  • One Walgreen and one manufacturer coupon can be used for the same item, unless either coupon prohibits such use.
  • Walgreens Roto Ad Coupons, Instant Value Coupons (IVC), and a manufacturer’s coupon can be used towards the purchase of any one item. “One coupon per purchase” means one coupon must be tendered for each PIECE sold.

What happens if the Manufacturer coupon’s value is more than the retail value?

  • Walgreens does not provide cash back if a coupon is presented for more than the purchase value of the item (e.g., the customer is using the coupon to purchase a clearance item).
  • If the retail of the item is less than the face value of the coupon:
    • the coupon value shall be the retail value if the state requires taxes to be paid on that item,
    • the coupon value shall be the retail value plus taxes if the state does not require taxes to be paid on the item.

Can a customer use a coupon after a sale has been made?

  • All valid coupons must be presented to the cashier at the time of sale only!

If there is no quantity limit on a Walgreens coupon can a manager impose his/her own limit?

  • Yes, managers have the right to limit the quantities of all advertised items.

Does Walgreens price match or accept coupons from other retailers?

  • Walgreens does not price match with other retailer.
  • Walgreens does not accept coupons from other retailers or coupons for products not carried in our stores.
  • Walgreens does not accept expired coupons.

A customer purchased an item using a manufacturer’s coupon and wants to return it. At what price do we return the item?

  • If an item purchased with a manufacturer’s coupon is returned, the customer will get the retail price of the item. If the customer purchased an item with a Walgreens coupon, the customer receives the price paid.

Example 1
: If the retail price for an item is $1.49 and the manufacturers coupon was 25¢ off, the refund amount would be $1.49 plus tax.

Example 2: If the retail price for an item is $1.49 and the Walgreens coupon was 25¢ off, the refund amount would be $1.24 plus tax.

Stores are not required to keep Roto ad coupons. What about Instant Value Coupons?

  • For Instant Value Coupons, stores receive credit from the manufacturer ONLY if the coupon is scanned. Once an IVC coupon has been scanned and the transaction is finished, you can discard the coupon.

A customer had a coupon with no limit on it and is trying to buy an item that is “buy one get one free,” how many times are we allowed to scan a coupon for this purchase?

  • Only one coupon can be used when a customer is purchasing a Buy 1 Get 1 free item, because the customer is only purchasing one item.

12 Responses to “Walgreens coupon policy”

  1. Hi Kacie,
    I was SO pumped about the CVS deal you talked about — getting the Nova Max glucose monitor and then getting the $20 extra bucks, etc. I kid you not, I even had a dream about it last night! haha Anyway, I went today, and the glucose monitors were listed as $59.99. However, they were sold out. The pharmacist directed me up front to the register, where the girl told me that they’re actually on sale this month for $29.99 and the coupon does not work. I thought you had said when you bought it, you didn’t have to pay any cash for it. Was your store selling it at $50 when you purchased it? Also, has anyone else you’ve talked to run into the $29.99 problem? Just curious! Thanks for all of your advice!

  2. Hi Jessica-

    I’m really sorry the deal didn’t work out for you. Yes, the monitors were listed at $59.99 (regular price) for me, but they were on sale for $29.99.

    The coupon did work for me. Also, if you look on page 20 of the CVS weekly ad, you’ll see the Managing & Preventing Diabetes booklet pictured in the ad. It seems to me that they are promoting the use of the coupon through that, but I don’t know for sure.

    For the coupon to work, they have to manually punch in $29.99, since the computer cannot understand taking $50 off (it would create overage).

    You could ask that they call a manager over to help you. They usually know how the coupons work.

    If you have another CVS in your area, you could call and see if they have a monitor in stock, and have them hold it for you.

    I know that these are sold out in most stores, but the deal is supposed to be going on all month.

    I really hope you’ll be able to use this deal!

  3. Thanks for the info! I hope the cashiers at my old Walgreens haven’t been getting in trouble since they ALWAYS take 2 coupons for the Buy one get one deals! ;)

  4. Mine always take the B1G1 deals too!

  5. Thanks for posting! I’m looking forward to the CVS info! That is the store closest to us. :)

  6. I should take this up to the walgreen’s here every time I go. Do you have this in email form that you could email it to me?
    They didn’t let me do the tampon deal last week- with the two $2.50 off coupons and them being B1G1, but they were saying it was because i was making one purchase, even though I was making two purchases- they were arguing with me saying purchase and transaction were the same. oh well, two boxes of tampons for under $2.50 is still a good deal.

  7. Yep, I have it in e-mail. I’m happy to send it to all who are interested. Just e-mail me at sensetosave@ or tell me your e-mail address.

    And Jes, I got the exact same logic from the Walgreens employees.

  8. Looking forward to your info from CVS…. This infor about Walgreens is great.
    Could you E mail it to me?


  9. Walgreens had the gum on sale this week. Also on Crystals site she pointed out coupons for them. Making both free instead of 1. Walgreens cashier said they could not take coupon, so should Walgreens take the coupons?

  10. Enjoy your blog.

    My Walgreens won’t accept internet coupons. Is this common?

    So frustrating.

  11. My Walgreens won’t accept internet coupons either. The cashier said the store doesn’t get reimbursed for them.

  12. That really stinks! I was able to use an Internet coupon once at Walgreen’s (it was also the only time I tried to).

    The coupon policy doesn’t say anything about printables. Maybe it’s a store-specific policy?

    Might be worth checking at corporate.

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Hey! I'm Kacie, wife to Shane and mother to Jonathan (7), Vivienne (5) and Amelia (2) . I write about my family's finance: how we save money, improve our spending, and plan for the future.

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